Refunds

30 days, no questions asked.

If biject migrate does not do what you expected, you can have your money back. You do not need to give a reason, and you can keep any SQL it has already generated for you.

How to ask

Within 30 days of buying, email [email protected] from the address you bought with. The transaction number from your Paddle receipt helps if you have it to hand, but is not needed. Write to that address rather than replying to the receipt, which goes to Paddle rather than to us.

What happens next

Purchases are sold and processed by Paddle, our merchant of record, so the refund is issued through them and returns to the card or account you paid with. It is usually issued within a few working days of your email. A card refund then typically takes 3 to 5 working days to appear on your statement, depending on your bank.

After a refund, please stop using migrate and delete the licence file. The licence is checked offline and nothing switches it off remotely, so this rests on trust, the same as the rest of the licence.

After 30 days

Write anyway if something has gone wrong — a licence that does not work, a duplicate charge, a purchase you did not make. Those are fixed whenever they are found.

This policy is in addition to any statutory right of withdrawal you have, and does not limit it. The binding version is section 8 of the licence agreement.